Unexpected item

Category: Delivery

If you find an unexpected item in your order and it's value is less than £20, it is likely to be a gift or free item from Prepper's Paradise and there is no reason to return it. If you have received a...

International & Northern Ireland delivery

Category: Delivery

It is with great sadness that we announce suspension of all new deliveries to Europe and Northern Ireland with immediate effect. If you have an international or Northern Irish delivery outstanding wit...

Missing delivery

Category: Delivery

If you have received an email to say your delivery has been dispatched, please wait 7 working days before opening a ticket regarding your missing delivery. All items are dispatched on quick delivery s...

When will my order be delivered?

Category: Delivery

Due to current pressures and demand, we cannot provide email updates on delivery as this affects our ability to dispatch orders. During this unprecedented time, all requests for delivery updates will ...

VIP (Very Important Prepper) Orders & Consultation

Category: Sales

For our customers who are purchasing over £15,000 we provide a complimentary consultation service. Our in house Military trained Survival Specialist will visit your home, workplace or organisation and...

Delivery is delayed

Category: Delivery

If you have received notification from DPD or Palletways that your delivery has been delayed, please contact them to co-rodinate your delivery. Unfortunately, we cannot speed up any delays which you a...