Item missing from order

Category: Delivery

Some deliveries are dispatched in seperate deliveries, if this is the case it will be noted on your delivery packing slip and there is no need to contact us. Your items will arrive in due course.If yo...

When will my order be delivered?

Category: Delivery

Majority of orders of in stock goods are dispatched within 2-3 working days.Emergency food requiring pallet delivery takes 1-2 weeks depending on how busy the pallet delivery service is. If there are ...

International & Northern Ireland delivery

Category: Delivery

It is with great sadness that we announce suspension of all new deliveries to Europe and Northern Ireland with immediate effect. If you have an international or Northern Irish delivery outstanding wit...

Missing delivery

Category: Delivery

If you have received an email to say your delivery has been dispatched, please wait 7 working days before opening a ticket regarding your missing delivery. All items are dispatched on quick delivery s...

I would like to cancel my order

Category: Returns & Refunds

Items which have been placed and yet to be dispatched cannot be cancelled for a cash refund, however we can issue a refund in Prepper's Paradise Points to be used right away or you can wait and return...

Unexpected item

Category: Delivery

If you find an unexpected item in your order and it's value is less than £20, it is likely to be a gift or free item from Prepper's Paradise and there is no reason to return it. If you have received a...