I would like to cancel my order

Items which have been placed and yet to be dispatched cannot be cancelled for a cash refund, however we can issue a refund in Prepper's Paradise Points to be used right away or you can wait and return your items for a cash refund. 

For items which have been dispatched, you may return your items once received for a full refund of your original order, minus delivery costs and 20% restocking fee. You must notify us of your request to return for a refund within 14 days and we must receive your items within 14 days of notification of returning items. 

All refunds are processed within 14 working days. There may be a further delay in receiving your refund, depending on your payment method and bank.

You can also request your refund for returned items to be issued as Prepper's Paradise Points to be used on our website, once issued, points can be used right away . 

Please open a ticket under "Returns & Refunds" for any of the above options.