I would like to return my item

Customers can request a refund within 14 days of receiving their goods, even if their items are not faulty. Please open a "Returns Request" support ticket to do so.

Once you have told us you would like to return your items, products must be received unused and unopened within 14 days. You may send your items back in alternative postal packaging. We recommend you send your item via insured tracked delivery. Prepper's Paradise cannot be held responsible for items you send which become lost in transit. 

Refunds minus delivery and restocking fees will be processed within 14 days of us receiving the goods back, the length of time for this to clear in to your account will vary depending on your bank.